Membership Pack & Hub Credit FAQs
Can all memberships receive Member Exclusive Hub credit?
The following Memberships are eligible to receive credit for the Member Exclusive Hub:
- Club 1870 Members
- 11 Game Reserved Seat Members
- 11 Game Essential Power Members
- 11 Game GA Members
- Victorian 11 Game Members
- Interstate Members
- Victorian (5 Game) Members
- 2 Game Members
- 3 Game Members
- Country Members
- 6 Game Members
- Flexi Members
- International Members
- Baby Members (will receive a digital birth certificate by default)
- Pet Members
- Junior Members (will receive a membership card & lanyard by default)
- AFLW Members
The following Memberships are not eligible to receive member exclusive store credit:
- Club Members
- SANFL Members
- Life Members
- Complimentary Memberships
Can all memberships receive a membership card & pack?
From 2027, only Members who held a Membership in 2026 (renewed Members) will be eligible to choose to receive a membership card & pack. All new Members will receive credit to the Member Exclusive Hub.
For renewed Members, the following Memberships are eligible to choose to receive a card & pack in place of Member Exclusive Hub credit:
- Club 1870 Members
- 11 Game Reserved Seat Members
- 11 Game Essential Power Members
- 11 Game GA Members
- Victorian 11 Game Members
- Interstate Members
- Victorian (5 Game) Members
- 3 Game Members
- Country Members
- 6 Game Members
- Flexi Members (card will not permit access to games - ticketing will be mobile)
The following memberships will only receive a membership pack and cannot opt for Member Exclusive Hub credit:
- Club Members
- SANFL Members
- Life Members
What is included in a membership pack?
2027 AFL Adult/ Concession Core Pack
- Membership Card
- Lanyard
- Lapel pin
Bumper sticker
2027 Junior Pack
Junior members will receive:
- Membership Card
- Lanyard
$40 Member Exclusive Hub credit
2027 Baby Pack
- Digital certificate
- $30 Member Exclusive Hub credit
2027 Club 1870 Pack
- Membership Card
- Bumper Sticker
- Club 1870 Lanyard (collected with merchandise item)
- Club 1870 Lapel Pin (collected with merchandise item)
- Exclusive Club 1870 merchandise item
When will I receive my Member Exclusive Hub credit?
Eligible Members will automatically be assigned an account on the ‘Port Adelaide Member Exclusive Hub’ and their credit will be added to the account from October 19th 2027.
You will receive an email to activate your account after renewing/purchasing a membership.
When will I receive my membership pack?
For renewed Members, AFL Core Packs will be mailed from late 2026. You can expect to receive your membership pack within 3-4 weeks of when the processing and shipment of the packs has begun.
In order to receive your pack before Christmas 2026, you will need to renew and opt in for a pack before Monday 1st December 2026.
Where can I use my credit?
Credit for the Member Exclusive Hub can only be redeemed through the 'Port Adelaide Member Exclusive Hub' platform. Eligible members will be emailed information on how to access their credit.
Please note - credit provided for the Member Exclusive Hub cannot be used directly at the Port Store.
When does my credit expire?
All 2027 credit will expire 31 August 2027. Unused credit will not roll over to next season.
What can I use my credit on?
Your credit can be used on a wide variety of products from the Port Adelaide Member Exclusive Hub. These items are only available for members to redeem or purchase, and are different from stock available in the Port Store.
Credit cannot be transferred to cash or used against membership, hospitality or at the Port Club at Alberton.
I have more than one membership within my account, how do I access credit for all of my memberships?
If you have multiple memberships within the same account, Member Exclusive Hub credit will be combined within the one login. The credit breakdown per membership product can be found here.
When should I expect my Member Exclusive Hub order to arrive?
After placing an order, members can expect to receive an email containing tracking information and an estimated delivery date once the order has been dispatched from the warehouse.
Orders will take approximately 3-4 weeks to arrive once the order has been dispatched. If you have any questions regarding the delivery of your package, please contact our Membership Team on (08) 8447 9900 10am-4pm Monday- Friday or membership@pafc.com.au.
Do I have to pay for postage?
Members using their allocated credit through the Member Exclusive Hub will have postage fees applied at checkout.
Can I personalise items through the Member Exclusive Hub?
Through the Member Exclusive Hub, some items can be personalised. To customise the items, simply enter your name within the provided text box on the product page which can be submitted when adding the item into your cart.
What value credit can I get?
The credit breakdown per membership product can be found here.
Can I spend more than my credit amount?
Yes, you can buy as much as you like! Members will need to pay any additional costs over their assigned credit (including shipping) at checkout.
Why can't I redeem my credit directly at the Port Store?
Credit can be redeemed exclusively on the Member Exclusive Hub platform, giving you greater flexibility, more variety, and access to personalised products and experiences you won't find anywhere else!
