Membership FAQs
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Close menuWhat is an Easy Pay payment plan and how can I join the program?
Why not make your renewal simple and easy by letting us do the work for you? Easy Pay takes the hassle out of renewing your membership and makes being a Port Adelaide member easy!
Easy Pay also allows you to pay upfront at the beginning of the year and automatically renew each year after. All you need is a VISA or MasterCard credit or debit card and we can automatically deduct your payment over six (6), eight (8) or ten (10) months, with payment automatically scheduled for the 10th of each month (or on the next business day).
Please see the 2024 AFL Easy Pay schedule below –
- 10 October 2023
- 10 November 2023
- 11 December 2023
- 10 January 2024
- 12 February 2024
- 12 March 2024
- 10 April 2024
- 10 May 2024
- 10 June 2024
- 10 July 2024
Depending on which Easy Pay payment plan you choose, members may need to make catch up payments if joining after first payment schedule. We will have monthly options available throughout the year, please ask our Member Services team about this if you have any additional questions.
By purchasing a membership online, you are opting in to the Easy Pay automatic renewal.
Members will be sent a renewal notice via email prior to your automatic renewal, which still gives you the opportunity to update or change your payment or membership details.
Call Member Services on 8447 9900 to join Easy Pay now or sign up online.
Can I pay instalments manually?
The only available option to pay via instalments is our Easy pay system. This is linked to either a Master Card or Credit Card. We are unable to link this to direct to a bank account.
Can I cancel my membership and do I receive a refund?
As a general policy, Club Memberships are non-refundable.
Once a membership has been purchased, Port Adelaide Football Club is under no obligation to provide a cancellation, refund or downgrade option.
Such requests may be made in writing and are at the sole discretion of the Club’s Membership Manager.
I’ve just purchased a membership; how long should I expect until it’s delivered?
AFL membership packs will be mailed from November 2023. You can expect to receive your membership pack within 14-24 business days after the processing and shipment of packs has begun. Adult & concession members will need to opt in to receive a membership pack here.
For game access memberships, a mobile ticket will be available within 15 minutes of purchasing (during the season). You can locate your ticket by logging in on the Port Adelaide Official App. View our mobile ticketing guide here.
Can I track the delivery of my membership pack?
Membership packs will be sent via Australia Post parcel post. Parcel post enables members to track their package and elect an alternative address if required. Please allow up to 21 days for delivery. You will receive an email when your order has been dispatched with delivery information.
If you would like further information on the status of your membership please call PAFC Member Services on 8447 9900.
If I opt to stay mobile, what value Port Store voucher do I get?
The following categories will receive a $50 Port Store voucher (excluding juniors):
- Reserved Seat Members
- Essential Power Members
- 11 Game GA Members
- Victorian 11 Game Members
The following categories will receive a $30 Port Store voucher (excluding juniors):
- No Game Access Members
- 3 Game Members
- Country Members
- 6 Game Members
- Interstate Members
- Victorian Members
What is a family membership? Am I eligible for one?
Family memberships are available for select AFL Memberships. We have the following Family options:
AFL Family (2 + 2) - 2 adults and 2 juniors (14 years of age and under as of 1 January in each calendar year)
AFL Family (2 + 4) - 2 adults and 4 juniors (14 years of age and under as of 1 January in each calendar year)
How old is a Junior Member and what packs are they eligible for?
A person is eligible for a Junior Membership if they are under 15 years of age on 1 January of the season’s calendar year.
Example – for a member to be eligible for Junior membership in 2024, they must be under 15 years of age as of January 1, 2024.
What constitutes a valid concession card and do I need to prove my entitlement?
Persons aged 15 and over as at 1 January in the current season are classified as an adult, unless they hold valid Concession identification.
A person must have the appropriate form of concession to purchase a concession ticket and must be able to produce this identification upon entry to the ground. If a concession card cannot be produced, the member will need to upgrade the ticket to an Adult at the nearest ticket office to which a fee will apply.
A second form of identification (e.g. drivers licence, Medicare card, credit card) may be requested when purchasing or utilising a concession ticket to verify the concession entitlement.
- Patrons holding one of the following cards are eligible to purchase a ticket at the concession rate;
- Centrelink issued: Pensioner Concession Card (PCC)*
- Department of Veterans’ Affairs card or Department of Veterans’ Affairs issued Pensioner Concession Card*
- Full time secondary or tertiary student cards**
Note:
*Primary card holder only (not dependants) are entitled to the concession price.
** Does not include International Student cards
Senior cards do not qualify for the concession pricing of membership.
I carry a valid companion card, can my nominated companion access games with me?
If you carry a valid companion card and require a carer to attend the football with you, you are entitled to an additional membership of the same level at no extra cost, or, if not a member, your companion is entitled to an admission ticket at no charge.
The companion card number is required at time of purchase, and will need to be sighted upon entry at each game.
The AFL is a National Affiliate of the Companion Card program and we agree to provide an admission ticket for the cardholder’s companion at no charge. The Companion Card program is applicable at all AFL Venues.
